Tour Operator (Industry Course)
Accreditation (Partially accredited at QCTO)
The skills program is a business skills program. It is done in conjunction with New Venture Creation.
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New Venture Creation ( QCTO Accredited skills program focused on general business practices) (15 Days) |
Tour Operator course providing the industry skills and knowledge of the business ( 10 days) |
Purpose of the Skills Program
The skills program is to develop the skills, knowledge and attitude of the learner to successfully establish their own Tour Operator Business. This course is not to seek employment with a Tour Operator but to establish your own Tour Operator business.
Methodology
The skills program can be presented at the client’s venue if a group needs to be trained. A classroom is available for face-to-face training, and online classes can be scheduled. A Learner Management System (LMS) is used to capture the evidence of Portfolios and Assignments.
Course Duration
10 days as scheduled in a rollout of the Skills Program. See diagram Fig. 1 above.
LEARN
What you will learn
Knowledge Component
- Topic 1: Research on Destinations/Products
- Research other successful tour operators
- Research the relevant laws regulating the Industry
- Research prominent tourist destinations
- Determine a niche market
Topic 2: Development of a Tour Itinerary/s (Product)
2.1 List the products and markets
2.2 Describe a single itinerary in full detail
Topic 3: Costing of an Itinerary/s
3.1 Costing factors to be considered
3.2 Calculation of all financial aspects of the tour
3.3 Develop a Tour Budget
3.4 Break-even calculations for a Tour
Topic 4: Development of a marketing description of tours in the portfolio
4.1 Develop a Facebook advertisement
4.2 Develop a layout of the product for the website
4.3 Word of mouth marketing
Topic 5: Determining the market focus/segment and sales of products
5.1 Analyse market segmentation
5.2 Who are your customers
5.3 How will you reach your customers
5.4 How will you keep your customers
5.5 How to determine your niche market
Topic 6: Development of the quotation with Terms and Conditions
6.1 What is included and not included in the terms and conditions
6.2 Develop a standard template for a quotation and an invoice
Topic 7: Acceptance and arrangements of the Tour
7.1 Acceptance documentation (Legal)
7.2 Arrangements for accommodation
7.3 Arrangements for food and snacks
Topic 8: Delivery of the Tour
8.1 Arrival of tourists protocol
8.2 Briefings on Do’s and Don’ts
8.3 Confirmation of Accommodation Booking and Food Arrangements
8.4 Control measures during the Tour
8.5 Changes due to unforeseen events
8.6 Safety of Tourists
8.7 Medical emergencies
8.8 Vehicle breakdowns
8.9 Tourist Guide protocols
Topic 9: Conclusion and follow-up of the tour
9.1 Departure of clients and outstanding issues
9.2 Follow-up communications
9.3 Upselling of future tours
Topic 10: Occupational Health and Safety (OHS)
10.1 Insurance for the Business and the Tours
10.2 PDP and Vehicle Serviceability
10.3 Management of incidents
10.4 Safeguarding of the business
Practical Component
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Topic 1: Development plan of a functional website
Topic 2: Development of a Wildlife/Photographic Tour
Topic 3: Development of all HR aspects (contracts) of the Tour Operators Business
Topic 4: Development of all templates for a Tour Operator
Topic 5: Finalisation of the Business Plan (Tour Operator)
Included:
Learning materials, LMS, Facilitation, Assessment, Moderation, Certification, Classroom facilities.
Not included:
Meals and Transport, and Data.
Cost
As per quotation.